Strong project management processes and procedures will be the key to the successful implementation of your new systems.
When it comes to delivering a complete solution we have all the academic credentials (Prince 2, ITIL) but more importantly a lifetime of real world experience to support this.
In many ways the specification of your requirements is the most important link in the chain for a successful transition to your new system, we take the time to ensure that the solution we promote is the right one for you.
Our experience has taught us that ‘Failing to prepare is preparing to fail’. All our projects and installations are meticulously planned and managed using advanced project software.
Utilizing our online collaboration tool, Asana, to implement your new systems ensures that all participants know where they stand at all stages of delivery. This engagement safeguards the smooth running throughout the project as well as empowering all contributors to know their part in the ‘Big Picture’.
Your personal account manager will be available to assist you with whatever you require, whenever you require it.
Wylie Tech enjoys unique and very close relationships with our suppliers with full 2nd and 3rd line support up the chain if required.
Our experience, expertise and relationships mean that, on the rare occasions where issues do occur, they are dealt with quickly and efficiently keeping any down time to an absolute minimum.
Full first line technical and user support is available 24 hours a day, 7 days a week for all the products in the Wylie Tech solutions portfolio.
Speak to friendly, knowledgeable staff who genuinely care about the resolution of your problem!